Returns + Exchanges

Our goal is great customer satisfaction. Please email us at contact@toyosishusi.com to let us know if a return or refund is required and we will notify you of the address to send your item back to. The below guidelines will always apply:

 

If your SHUSI item was received damaged or faulty then please send it back to us (within 14 days) with proof of purchase and we will send you a new item at no extra cost.

 

If you are unhappy with the size of your SHUSI item, please send it back to us (within 14 days) with proof of purchase and we will send you a different size depending on stock availability. If the exact item is not available in your desired size then we will offer you a choice in a different style. We recommend you see our sizing guide before you purchase as customers must pay for postage of the new item if there is a sizing issue.

If you are unhappy with your purchase and the item is not damaged or faulty then please send the item back to us within 14 days with proof of purchase, in all original packaging and we will offer you a full refund minus applicable postage costs.

*All items must be returned in the same condition they were sent out.